Terms & Conditions
By booking with by Ephrata, you confirm that you have read and accepted the terms below.
Location & Access
Appointments are held in Kew, VIC. The exact address will be shared via email or text after booking. The studio is upstairs with no lift access—please advise in advance if this is a concern so we can discuss options. Travel services are available for bookings of 3 or more clients and must be arranged through the mobile booking enquiry form. Travel fees are additional and based on location.
Guests & Puncuality
Clients may not bring guests unless this has been discussed and approved beforehand. Please arrive on time. If you are 15 minutes or more late, the appointment will be cancelled and the full service fee will apply. Time cannot be made up at the end of the appointment.
Pricing, Deposits & Payments
All prices are fixed and non-negotiable. A 50% non-refundable deposit is required to secure your appointment. The remaining balance is due on the day via cash or bank transfer. Appointments scheduled before 7:00am or after 7:00pm will incur an out-of-hours fee, which will be quoted and added at the time of booking.
Cancellations & Group Bookings
To reschedule, at least 48 hours’ notice is required. If notice is given in time, your deposit may be transferred to a new date. Cancellations made with less than 48 hours’ notice will incur the full service fee, which must be paid within 48 hours to avoid future bookings being declined. If cancelling within 48 hours, you must contact Ephrata via email. For group bookings, the same terms apply. If the group size decreases and less than 7 days’ notice is provided, the original total amount will still be due.
Health & Safety
If you are unwell, especially with cold or COVID-like symptoms, your appointment will not proceed. Please notify Ephrata as soon as possible. If you arrive with a cold sore, eye infection, or any other visible illness, your appointment will be cancelled, and the full service fee will still apply. Any allergies, skin conditions, or medical concerns must be communicated in advance. By booking, you agree to release Ephrata Zewdie from any liability for allergic or adverse reactions related to the service.
Media Consent
Photos or videos may be taken before, during, or after your session and used for social media, the website, or portfolio purposes. If you prefer not to be filmed or photographed, please notify Ephrata before your appointment begins. Otherwise, your consent is assumed for promotional use.